Refund Policy

At Ziella, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

30-Day Return Window

Our return policy lasts for 30 days from the date your item is delivered. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

Conditions for Return

To be eligible for a return, your item must meet the following criteria:

• Unworn, unwashed, and in the exact same condition that you received it.
• In its original packaging, including tags, pouches, or boxes.
• Accompanied by proof of purchase or order confirmation number.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom-made or personalized products, and clearance items marked as final sale. Gift cards are also non-refundable.

Simple Return Process

To initiate a return or exchange, please contact our support team at contact@ziellajewellery.com with your order number and the reason for the return. Once your return request is approved and verified, we will provide you with instructions on how and where to send your package.

Refunds

Once your returned item is received and inspected, we will send you an email notification confirming receipt. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.